Connecting your domain to Cadence

Access Cadence Web Directly Within Your Own Domain

You can run Cadence using a subdomain within your organization’s website or on a dedicated domain you own.


Steps to Integrate Cadence into Your Domain

Step 1: Choose a Domain

Decide on the domain or subdomain where you'd like Cadence to run.
Type
Example
Supported
Subdomain (recommended)
events.mydomain.com
Check Mark Button
Root Domain
myevents.com
Check Mark Button
Path-Based
mydomain.com/events
Cross Mark
Important: Your chosen domain must be unused for other content. For example:
  • If your marketing site is at mymarketingsite.com, do not use that domain directly.
  • Instead, use a subdomain like events.mymarketingsite.com, or
  • Register a new domain specifically for Cadence.


Step 2: Update Your DNS

To link your domain to Cadence, you'll need to add a DNS record.

Preferred Method: CNAME Record

Use a CNAME record whenever possible—especially for subdomains (e.g., events.yourcompany.com). CNAME records are recommended because they allow Cadence to manage infrastructure changes without requiring updates on your side.
Record Details:
  • Type: CNAME
  • Host/Name: (e.g., events)
  • Value/Points to: custom.eventcadence.com

Example DNS Record Table

Type
Name
Points to
TTL
CNAME
events
 custom.eventcadence.com 
Default

Alternative Method: A Record (for Root Domains)

If you're connecting a root domain and your DNS provider does not support CNAME records at the root level, you’ll need to create an A record instead.
Next Steps:
  • Contact your Cadence Customer Success Manager.
  • We’ll provide the appropriate IP address for your A record.
Why this matters: While CNAME records are more flexible, root domains don’t typically support them. A records are a suitable fallback, but require coordination if infrastructure changes are made later.

Example DNS Record Table

Type
Name
Points to
TTL
A
@
[Provided by Cadence team]
Default


Step 3 - Let Us Handle the Rest

Inform your Cadence Customer Success Manager that you've completed the above steps. We'll take care of the final setup.


Lock SSL Certificates

By default, Cadence will provision an SSL certificate via  Let’s Encrypt .
If you prefer to use and maintain your own certificate:
  • Let us know, and we’ll coordinate with your team to install it.