How to override default check-in labels for your event

Override Default Check-In Labels for Your EventThe Event Check-In feature in Cadence allows you to customize the terminology used throughout your check-in interface by changing the default labels for "Internal Attendee" and "Customer." This makes the check-in experience more intuitive for your team by using terminology that matches your organization's preferred language.
When to useWhen your organization uses specific terminology for staff or external participants
When creating industry-specific events with unique participant classifications
When standardizing terminology across multiple events for consistency
When localizing your event for different regions or languages
You must have Admin, Event Manager, or Event Scheduler permissions to customize check-in labels.
How to do itLog in to your Cadence account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Event Check-In" in the submenu.
If you don't see the Event Check-In option, check that the feature is enabled for your event.
Select the "Settings" tab at the top of the page.
Toggle "Override check-in labels for this event" to enable customization.
This setting must be enabled before you can modify the default labels.
Enter your preferred label for "Internal Attendee" in the corresponding field.
Common alternatives include "Staff," "Team Member," "Employee," or "Representative."
Enter your preferred label for "Customer" in the corresponding field.
Common alternatives include "Guest," "Client," "Delegate," "HCP," or "External Participant."
Click "Save" to apply your changes.
Custom labels will appear on web and mobile apps but will not change labels in the admin interface.
TroubleshootingIf your custom labels aren't appearing in the mobile app, ensure you're using the latest version of the Cadence app (v2.7.404 for Android or v2.7.393 for iOS) and try refreshing your event data.