Locations help you group rooms together and make it easier for both your team and attendees to find where things are happening. Locations are used to:
Group rooms under the same area (e.g., Floor 1, Main Hall)
Organize events across multiple venues or buildings
Help attendees understand where sessions and meetings are
Support maps and navigation
Before creating a location, make sure you have:
Access to (Admin or Event Manager role)
Event Managers can create and manage locations, but only within the events they've been assigned to.
An event already created
Venue details like address or building name (Optional)
Go to your Event and select Event Setup
Click on Locations.
Click the (+) button at the top, from there you will see two options:
Create New
Select from (existing) Locations
A pop-up window will appear.
Location → Type the name of the venue
You can select a suggested result
Or click "add manually" to enter your own
City - this will auto-fill (you can edit if needed)
Click Save.
A different pop-up will appear.
Click the dropdown under Location
Choose from the list of existing Locations.
Click Select.
A new pop-up will appear if you want to inherit (add) all the rooms that are created under that Location.
Select Yes if you want that, and No if you don't
→ Best for new venues or custom locations
→ Faster if the venue already exists
→ Choose the main location for your event
Once added:
The location will appear in your
You can assign to this location
You’ll see how many rooms are linked to each location
Duplicate locations → Creating a new one instead of selecting an existing one
Having duplicate locations can make things messy. Rooms can get split across duplicate locations, which makes navigation confusing for attendees. It can also affect maps and scheduling, since the platform treats them as completely separate locations.
Wrong location selected → Double-check before clicking “Select”
Location not saving → Required field not filled
Missing access → You may not have the right permissions
Before creating a new location, check first to avoid duplicates.