How to manage check-in permissions for different user roles
How to manage check-in permissions for different user roles
How to manage check-in permissions for different user roles
The Event Check-In feature in Cadence allows you to control which user roles can perform check-in actions at your event. By configuring these permissions properly, you can ensure that only authorized staff members can check in attendees while maintaining security and accuracy of your attendance records.
Before you start
You must have System Administrator or Admin permissions to modify check-in role permissions.
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Event Check-In" in the submenu.
Select the "Settings" tab at the top of the page.
Scroll down to the "Check-In Permissions" section.
Review the available user roles that can be granted check-in permissions:
System Administrators
Admins
Event Managers
Event Schedulers
Users
Check the boxes next to each role you want to grant check-in permissions to.
For most events, it's recommended to limit check-in permissions to Admins, Event Managers, and Event Schedulers.
Toggle "Allow Mobile Check-In" to enable check-in functionality in the Cadence mobile app.
Mobile check-in is required for signature capture and badge scanning features.
Select "Will-Call Access" to determine which roles can use the Will-Call app for check-ins.
Granting Will-Call access to regular Users may create security risks if they are not properly trained.
Click "Save" to apply your permission changes.
Troubleshooting
If users report they cannot check in attendees despite having the appropriate role:
Verify they are using the correct account and have been assigned the proper role
Check that they are accessing the event through the authorized application (Web, Cadence app, or Will-Call)
Ensure the Event Check-In feature is enabled for the event