When enabling Schedule Item registration through the Registration Form in Cadence, you may encounter various issues that prevent attendees from properly registering for sessions. These problems can range from visibility settings to configuration errors that impact the registration experience. This article walks you through common troubleshooting steps to resolve schedule item registration issues.
When to use
When attendees report being unable to register for schedule items
When schedule items aren't appearing during registration
When the same schedule item appears multiple times
When group-based visibility isn't working correctly
When track registration limits aren't functioning as expected
You must have System Administrator or Event Manager permissions to modify registration settings.
How to do it
Verify registration form settings are properly configured.
Navigate to People › Registration › Form.
Confirm that "Enable Registration Form" is toggled ON.
Check schedule item registration settings for each item.
Go to Schedule › select the schedule item › Options tab.
Verify "Enable Registration & Waitlist" is toggled ON.
If this setting is disabled, attendees won't be able to register for the schedule item regardless of other settings.
Confirm schedule registration is enabled in the registration form.
Go to People › Registration › Form › Content.
Select the schedule registration section.
Verify "Enable session registration during event registration" is toggled ON.
Review group visibility settings if using group-based access.
Go to Schedule › select the schedule item › Options tab.
Check the "Visibility" settings to ensure they match your intended groups.
If using group assignments in your registration form, ensure schedule items have the correct group visibility settings to match.
Inspect track maximum selection settings if using tracks.
Go to Schedule › Tracks › select the track.
Verify that "Maximum Selections" is set appropriately.
Ensure the value isn't too low for your event needs.
Check for duplicate schedule items in different sections.
Review all registration sections to ensure the same schedule item isn't added multiple times.
If duplicates exist, remove extras to prevent confusion.
Test the registration process using the preview function.
Click "Preview" on the registration form.
Complete the form as an attendee would to identify any issues.
Save all changes after making adjustments.
Click the "Save" button at the bottom of each page where changes were made.
Troubleshooting
If schedule items still aren't appearing correctly:
Verify the event time zone is set correctly, as this affects schedule item visibility
Check if registration close dates are set and have already passed
Ensure the schedule item dates fall within the event date range
Confirm that waitlist capacity hasn't been reached if the item shows as "Full"
For group visibility issues, verify that registration form questions correctly assign users to groups
If attendees report seeing the same schedule item multiple times, this is expected behavior when the same item appears in different tracks or sections. When selected in one section, it will be automatically disabled in other sections.
Related links
How to enable Schedule Item registration through the Registration Form
How to set up registration for schedule items with tracks
How to manage Registration Form visibility based on attendee groups