How to resolve issues with schedule item visibility
How to resolve issues with schedule item visibility
Resolve Issues with Schedule Item Visibility
The Schedule Settings page in Cadence allows you to troubleshoot and fix visibility problems that prevent attendees from seeing schedule items correctly. From the Schedule Menu › Settings section, you can identify configuration issues related to display options, group permissions, and other visibility settings that might be causing schedule items to appear incorrectly or not at all for certain users.
When to use
When attendees report missing schedule items
When schedule items appear for some users but not others
When testing visibility settings before an event goes live
When schedule items aren't displaying correctly after configuration changes
Before you start
You must have System Administrator or Event Manager permissions to modify schedule visibility settings. Some troubleshooting steps may require System Administrator access.
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Select "Schedule" from the left sidebar menu.
Click the "Settings" tab at the top of the Schedule page.
Check the "Display People" setting.
If this option is disabled, attendee names will be hidden across all schedule items regardless of individual item settings.
Verify that "Enable Tracks" is properly configured if you're using track-based visibility.
Tracks can be used to create visibility rules for specific groups of attendees.
Review the "Schedule View" setting to ensure it's set to your preferred display format.
Switching between "List View" and "Image List View" can sometimes resolve display issues.
Save any changes you've made to global settings.
Navigate to the specific schedule item with visibility issues.
Open the schedule item's edit page.
Check the "Visibility" settings on the Details tab.
If set to "Specified," verify that the correct groups or users are selected.
Verify the "Full Schedule" option if the item should be elective.
For elective items, also check the "Full Schedule Visibility" setting to ensure it's set to "All" or the appropriate groups.
Confirm that the schedule item's date and time fall within the event's active period.
Save your changes to the schedule item.
Test the visibility by previewing the schedule as different user types.
Troubleshooting
If schedule items still aren't appearing correctly:
Clear your browser cache and reload the page
Verify that users are assigned to the correct groups if using group-based visibility
Check if the event license type (Essential, Premium, Premium Pro, or Enterprise) supports the visibility features you're trying to use
Ensure the schedule menu item itself is enabled and visible in the event navigation