How to resolve common issues with Event Scheduler access
How to resolve common issues with Event Scheduler access
How to resolve common issues with Event Scheduler access
The Events Team menu in Cadence allows you to manage who has administrative access to your event. When Event Schedulers report problems accessing or editing content, you can troubleshoot these issues to ensure your team can effectively manage event content without requiring full administrative privileges.
When to use
When Event Schedulers cannot access the web version of your event
When Event Schedulers report they cannot edit specific content
When Event Schedulers are confused about their access limitations
When you need to verify Event Scheduler permissions are correctly configured
You must have Admin or Event Manager permissions to troubleshoot and resolve Event Scheduler access issues.
How to do it
Verify user assignment in the Events Team menu.
Navigate to your event dashboard.
Click on "Event Setup" in the left sidebar menu.
Select "Events Team" from the submenu that appears.
Confirm the user is listed in the Event Scheduler field.
Event Schedulers can fully edit the web version of your event but cannot access the admin site for configurations.
Check attendee status by navigating to People > Attendees.
Search for the Event Scheduler by name or email.
Verify they are added as an attendee to the event.
Event Schedulers must be added as attendees before they can access the event.
Confirm event status by checking that the event is not in "Deactivated" status.
Ask the user to verify they are using the correct login credentials.
Ensure they are trying to access the web version, not the admin interface.
Have the user clear their browser cache or try a different browser if they continue to experience issues.
Check group permissions if the user can access the event but not specific content.
Review any content visibility settings that might be restricting access.
Document the resolution for future reference.
Troubleshooting
If Event Schedulers still cannot access the event after following these steps:
Verify they don't have conflicting roles assigned in the system
Check if their account has been deactivated
Confirm they are using the correct event URL
Related links
How to add Event Schedulers to your event team
How to communicate role expectations to newly assigned Event Schedulers
How to ensure Event Schedulers understand their access limitations