Registration confirmation emails notify attendees when they successfully register for your event. Through the Registration Menu › Form section, you can enable or disable these emails and customize the message that appears to attendees after registration.
When to use
When setting up a new event's registration process
When you want to provide immediate confirmation to registrants
When you need to include specific instructions or next steps for attendees
When you want to control whether confirmation emails are sent
Before you start
You must have System Administrator or Event Manager permissions to modify registration email settings.
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Click on "People" in the left sidebar menu.
Select "Registration" from the submenu that appears.
Click on the "Form" tab at the top of the page.
Toggle "Enable Registration Form" to turn on the registration form feature.
Disabling this setting will remove the registration form from your event's registration process.
Scroll down to the "Options" section.
Check the "Enable Registration Confirmation Emails" box.
When enabled, the registered attendee will receive a registration confirmation email with further event details.
Click on the "Emails" tab to customize the confirmation email template.
Edit the subject line and body text of the confirmation email.
Add any relevant merge fields such as [[FirstName]] or [[EventName]] to personalize the email.
Include the attendee QR code attribute in your email to provide easy check-in options for your event.
Preview your email by clicking the "Preview" button.
Return to the "Form" tab.
Scroll down to the "Registration Confirmation Message" section.
Enter the message you want attendees to see on screen after they register.
Click "Save" at the bottom of the page to apply your changes.
Troubleshooting
If attendees report not receiving confirmation emails:
Verify their email addresses are entered correctly
Check if the emails are being filtered to spam folders
Confirm that "Enable Registration Confirmation Emails" is checked
Ensure your email sending domain is properly configured