How to troubleshoot rooms not appearing in schedule item selection
How to troubleshoot rooms not appearing in schedule item selection
How to troubleshoot rooms not appearing in schedule item selection
The Rooms menu in Cadence allows you to diagnose and resolve issues when rooms aren't appearing in schedule item selection dropdowns. Through the Rooms Menu › Settings section, you can identify configuration problems that prevent rooms from being available for schedule items, such as appointment configurations, visibility settings, or other restrictions.
When to use
When rooms aren't appearing in schedule item selection dropdowns
When you need to verify why certain rooms can't be assigned to schedule items
When troubleshooting room availability for event sessions
When planning which rooms should be available for schedule items versus appointments
Before you start
You must have System Administrator or Event Manager permissions to troubleshoot room configuration issues. Some settings may only be accessible to System Administrators.
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Click on "Event Setup" in the left sidebar menu.
Select "Rooms" from the dropdown menu.
Review the main Rooms interface to identify the rooms that aren't appearing in schedule item selection.
Click on a room name to access its detailed settings.
Check if "Appointment Configuration" is enabled for the room.
Rooms with Appointment Configurations enabled cannot be selected for schedule items. They will only appear in the appointment booking interface.
Toggle off "Enable Appointment Configuration" if you want the room to be available for schedule items.
If you need a room for both appointments and schedule items, consider creating two separate rooms with similar names but different configurations.
Verify the room's visibility settings to ensure they're appropriate for schedule item creators.
Check if the room is assigned to the correct location if you're using location-based filtering.
Save any changes you make to the room configuration.
Return to the schedule item creation interface to verify the room now appears in the selection dropdown.
Repeat these steps for any other rooms that aren't appearing as expected.
Troubleshooting
If rooms still don't appear in schedule item selection after disabling appointment configurations:
Verify that the room exists at the event level, not just at the account level
Check if the room has been deleted or archived
Ensure the user creating the schedule item has permission to view and select the room
Confirm that no custom filtering is applied that might be hiding certain rooms