How to troubleshoot check-in configuration problems

Troubleshoot Check-In Configuration ProblemsThe Schedule Settings page in Cadence allows you to configure various check-in methods for tracking attendance at your schedule items. When these settings aren't working as expected, attendees may be unable to check in properly, affecting your attendance tracking and reporting. This guide will help you identify and resolve common check-in configuration issues.
Before you startYou must have System Administrator or Event Manager permissions to troubleshoot and modify schedule check-in settings.
How to do itLog in to your Cadence Admin account.
Navigate to your event dashboard.
Select "Schedule" from the left sidebar menu.
Click the "Settings" tab at the top of the Schedule page.
Verify that "Enable Standard Attendee Check-in" is toggled ON.
This is the master switch for all check-in functionality. If disabled, no check-in options will work regardless of other settings.
Check if the appropriate check-in methods are enabled for your needs:
Standard Attendee Check-in (basic check-in functionality)
Badge Scan Check-in (for scanning attendee badges)
Legal Disclaimer Check-in (for collecting consent)
Signature Capture Check-in (for signature verification)
Customers Check-in (for external participants)
Save any changes you make to the configuration.
Test the check-in process using the Cadence mobile app.
Create a test schedule item and attempt to check in a test attendee to verify your configuration works.
Verify that room-level settings aren't overriding your schedule settings.
Individual rooms may have their own check-in configurations that can override event-level settings.
Check individual schedule item settings if specific items aren't working.
Navigate to the schedule item's "Advanced Settings" and verify that check-in options aren't being overridden at the item level.
Confirm that users attempting to perform check-ins have the appropriate permissions.
Ensure mobile app users have the latest version of the Cadence app.
Older versions of the app (before v2.7.404 for Android or v2.7.393 for iOS) may not support all check-in features.
TroubleshootingIf check-in options still aren't working properly:
Clear the cache and data in the mobile app
Verify the event is not in draft mode
Check that your event license type includes the check-in features you're trying to use
Ensure the schedule items have been properly published and are visible to attendees
Related linksHow to implement check-in options for schedule items
How to enable Customer check-ins for schedule items
How to set up Legal Disclaimer check-in requirements