How to customize check-in labels for internal attendees and customers

How to customize check-in labels for internal attendees and customersCustomize the terminology used throughout your event's check-in interface by changing the default labels for "Internal Attendee" and "Customer" to match your organization's preferred terminology. These custom labels will appear on both web and mobile interfaces, making the check-in experience more intuitive for your team.
When to useWhen your organization uses specific terminology for staff or external participants
When creating industry-specific events with unique participant classifications
When standardizing terminology across multiple events for consistency
When localizing your event for different regions or languages
You must have Admin, Event Manager, or Event Scheduler permissions to customize check-in labels.
How to do itLog in to your Cadence account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Event Check-In" in the submenu.
Select the "Settings" tab at the top of the page.
Toggle "Override check-in labels for this event" to enable customization.
This setting must be enabled before you can modify the default labels.
Enter your preferred label for "Internal Attendee" in the corresponding field.
Common alternatives include "Staff," "Team Member," "Employee," or "Representative."
Enter your preferred label for "Customer" in the corresponding field.
Common alternatives include "Guest," "Client," "Delegate," "HCP," or "External Participant."
Click "Save" to apply your changes.
Custom labels will appear on web and mobile apps but will not change labels in the admin interface.
TroubleshootingIf your custom labels aren't appearing in the mobile app, ensure you're using the latest version of the Cadence app and try refreshing your event data.