The Groups feature in Cadence allows you to diagnose and resolve issues when groups aren't appearing correctly for certain users. Through the Groups Menu › Settings section, you can identify configuration problems that prevent groups from being visible, such as permission settings, visibility configurations, and membership limitations.
When to use
When groups aren't appearing for specific attendees
When group content isn't displaying properly
When testing visibility settings before an event goes live
When troubleshooting access to group-restricted content
Before you start
You must have System Administrator or Event Manager permissions to troubleshoot group visibility settings.
How to do it
Verify that the Groups feature is enabled in your event menu.
Navigate to your event dashboard in Cadence Admin.
Click on "Event Setup" in the left sidebar menu.
Select "Menu" from the submenu that appears.
Locate the Groups menu item and ensure it's active.
If the Groups menu item is missing, click the blue "+" button to add it to your event navigation.
Check group-specific visibility settings.
Navigate to "Groups" in the left sidebar menu.
Select the group that's having visibility issues.
Click the "Edit" button for that group.
Review the "Visible to" setting for the group.
If using "Specified" visibility with both groups and attendance types, users must meet BOTH criteria to see the group.
Verify group assignments for affected users.
Navigate to "People" → "Attendees" in the left sidebar.
Search for the user reporting visibility issues.
Check their group memberships on their profile page.
Return to Groups › Settings to verify who can create groups.
Confirm the "Allow Users to Create Groups" setting is appropriate for your event.
If this setting is disabled, only administrators can create groups, which may explain why users can't find groups they tried to create.
Check content visibility settings that use groups for access control.
Navigate to content areas (Schedule, Collections, etc.) that use group-based visibility.
Verify that the correct groups are selected in visibility settings.
Save any changes you make to settings.
Clear your browser cache and reload the page to see if the issue is resolved.
Troubleshooting
If groups still aren't appearing correctly:
Verify you're using the latest app version (iOS 2.7.393+ or Android 2.7.404+)
Force close and restart the Cadence app on mobile devices
Check if the event license type (Essential, Premium, Premium Pro, or Enterprise) supports the group features you're trying to use
Related links
How to manage Group visibility settings
How to view existing Groups in your event
How to integrate Groups with other Cadence features