How Attendees Can Unregister for Events

Important Notes

• The Unregister feature must be enabled by an admin or event manager
• If attendees do not see the option, self-unregistration is not enabled for that event

Benefits:

• Gives attendees control over their registration
• Helps organizers manage capacity accurately
• Reduces manual work for event management



Ways Attendees Can Unregister

Attendees can unregister depending on how they access the event:

Option 1: Via Web

• Go to the Registration Page on the web platform
• Refresh the page after registering
• Click Unregister from Event below the Access Event button

 Best for attendees who change their mind shortly after registering or revisit the registration page later

Option 2: Via Registration Confirmation Email

• The Registration Confirmation Email must be configured before the page goes live
• Add the Unregister URL attribute in the email body

Pro Tip: Include clear instructions so attendees know that clicking the link allows them to unregister

Option 3: Via Mobile App

Attendees can unregister through the app in multiple ways:

From Profile Page

• Tap the Menu → your name → three-dot menu → Unregister

From Events List

• Menu → View Events → select event → Unregister

From Support or Settings

• Menu → Support or Settings → scroll to Unregister

 All navigation paths are also available on the web platform



Confirmation Process

When Unregister is clicked:

• A confirmation pop-up appears to prevent accidental unregistration

If confirmed:

• Event registration is canceled
• Spot is released for another attendee
• Any registered schedule items are removed
• A success message appears: “You have successfully unregistered from this event.”



 Important

• The confirmation step is mandatory to prevent accidental unregistering



Best Practices

• Enable self-unregistration to reduce manual capacity management
• Ensure Registration Confirmation Emails include the unregister link if needed
• Monitor attendee movement to keep capacity data accurate