The Event Check-In feature allows you to track attendance by marking participants as "checked in" when they arrive at your event. This feature helps generate accurate attendance reports and verify that registered attendees actually participated. You can customize the check-in process to match your event's specific needs through the Event Check-In Settings page.
When to use
When tracking attendance at your event
When customizing attendee type labels for your organization
When generating attendance reports for compliance or analytics
When verifying registered attendees' participation
Before you start
You must have Admin, Event Manager, or Event Scheduler permissions to enable Event Check-In.
How to do it
Log in to your Cadence account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Event Check-In" in the submenu.
If you don't see the Event Check-In option, check that the feature is enabled for your event.
Click the "Settings" tab at the top of the page.
Toggle "Enable Attendee Check-In" to turn on the feature.
Select your preferred check-in type from the dropdown:
Overall Event Check-In (attendees check in once for the entire event)
Check-In Per Event Day (attendees must check in for each day)
If you select "Check-In Per Event Day," you'll have the option to enable guest check-in as well.
Toggle "Enable Guests" if you want to allow attendees to bring guests.
Toggle "Enable Customers Check-In" to allow external participants to be checked in.
This option is commonly used for tracking attendance of external participants separately from internal team members.
Toggle "Enable Check-In Lists" if you want to create specialized check-in lists for different locations or groups.
Toggle "Enable Signature Capture" if you need attendees to provide signatures during check-in.
Signature capture only works on mobile devices through the Cadence app, not on the web interface.
Click "Save" to apply your changes.
Troubleshooting
If check-in settings aren't appearing in the mobile app, ensure you're using the latest version of the Cadence app (v2.7.404 for Android or v2.7.393 for iOS) and try refreshing your event data.