How to set up badge scanning integration with third-party providers
How to set up badge scanning integration with third-party providers
How to set up badge scanning integration with third-party providers
Configure badge scanning integration in Cadence to capture lead information from attendee badges at events. This setup connects your event with third-party badge scanning providers, allowing you to scan badges through the Cadence app and automatically import attendee information as leads.
When to use
When preparing for conferences or trade shows where you'll scan attendee badges
When you need to capture lead information from third-party badge scanning systems
When setting up a booth or exhibition where staff will collect leads
When you want to match scanned leads with existing customer profiles
You must have Admin or Event Manager permissions to configure badge scanning settings.
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Select "Leads" from the left sidebar navigation.
Click on "Settings" from the Leads submenu.
Locate the "Badge Scanning Company" dropdown menu.
Select your badge scanning provider from the available options:
Experient swap
Expo logic
Simple barcode decoder
Convention Data Services
Cvent OnSite Solutions BadgeKit API
Xpress Lead
American tradeshow services
eventPower API
BravuraTech API
Capture Technologies Provider
Confirm with your event organizer which badge scanning provider they're using before making your selection.
Enter the API credentials provided by your badge scanning company.
Verify the "Create Leads" checkbox is enabled.
The "Create Leads" option can only be modified by System Administrators.
Click "Test Connectivity" to verify your integration is working properly.
Upload a test badge if available to confirm scanning functionality.
Save your configuration by clicking the "Save" button.
Test the setup by scanning a sample badge before the event.
Troubleshooting
If badge scanning isn't working properly:
Verify that you have purchased the correct developer kit from the event organizer
Confirm that API credentials are entered correctly in the lead settings
Ensure users are scanning through the Cadence app, not their phone's native camera
Check that users have the latest version of the Cadence mobile app installed (current versions are 2.7.404 for Android and 2.7.393 for iOS)
Related links
How to scan badges to create leads
How to configure lead categories and product lists
How to set up automatic engagement creation for matched leads