Event check-in functionality allows you to track attendance by marking participants as "checked in" when they arrive. However, you may occasionally encounter issues with the check-in process. This guide will help you troubleshoot common problems that prevent attendees from being properly checked in at your event.
When to use
When attendees cannot be checked in despite having registered
When check-in buttons are not visible or functioning properly
When guest check-ins aren't working correctly
When you need to verify why certain attendees show incorrect check-in status
Most check-in issues can be resolved by verifying settings or permissions.
Before you start
You must have Admin, Event Manager, or Event Scheduler permissions to manage check-in functionality.
How to do it
Verify check-in is enabled for your event in the Admin settings.
Navigate to People → Attendees → Settings to confirm check-in functionality is turned on.
Check your user permissions to ensure you have the proper role to perform check-ins.
Only Admins, Event Managers, and Event Schedulers can check in attendees by default.
Confirm the event is active and not in draft mode.
Check-in functionality is disabled for events in draft mode.
Verify check-in type settings if using per-day check-ins or guest check-ins.
For events with multiple days, ensure you've selected the correct day when checking in attendees.
Check for connectivity issues if using the mobile app for check-ins.
Poor internet connection can prevent check-in status from syncing properly.
Refresh the attendee list to ensure you're seeing the most current data.
Verify the attendee is properly registered for the event.
Attendees must have "Registered" status to be checked in.
Check for duplicate attendee records that might be causing confusion.
Troubleshooting
If check-in buttons are still not visible:
Clear your browser cache and cookies
Try using a different browser or device
Ensure you're using the latest version of the Cadence platform
Contact support if the issue persists after trying these solutions
If an attendee was incorrectly checked in:
You must manually update their status, as check-ins cannot be automatically reverted