Event Check-In allows you to track attendance by marking participants as "checked in" when they arrive at your event. This feature helps generate accurate attendance reports and verify that registered attendees actually participated. You can also customize labels for different attendee types to match your organization's terminology.
When to use
When tracking attendance at your event
When customizing attendee type labels for your organization
When generating attendance reports for compliance or analytics
When verifying registered attendees' participation
You must have Admin, Event Manager, or Event Scheduler permissions to enable Event Check-In.
How to do it
Log in to your Cadence account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Event Check-In" in the submenu.
If you don't see the Event Check-In option, check that the feature is enabled for your event.
Click the "Settings" tab at the top of the page.
Toggle "Enable Attendee Check-In" to turn on the feature.
Select your preferred check-in type from the dropdown:
Overall Event Check-In (attendees check in once for the entire event)
Check-In Per Event Day (attendees must check in for each day)
If you select "Check-In Per Event Day," you'll have the option to enable guest check-in as well.
Toggle "Override check-in labels for this event" if you want to customize the attendee type labels.
Enter your preferred label for "Internal Attendee" (default is "Internal Attendee").
Choose terminology that matches your organization's language, such as "Staff," "Team Member," or "Employee."
Enter your preferred label for "Customer" (default is "HCP").
This label is commonly customized to match industry-specific terms like "Guest," "Client," or "Delegate."
Click "Save" to apply your changes.
Custom labels will appear on web and mobile apps but will not change labels in the admin interface.
Troubleshooting
If you cannot enable Event Check-In, verify that:
Your event is not in draft mode
You have the proper permissions (Admin, Event Manager, or Event Scheduler)
Your event license type supports the Event Check-In feature