Signature capture adds verification to your event check-in process by requiring attendees to provide their digital signature when checking in. This feature is particularly useful for compliance tracking, legal documentation, or when you need proof of attendance with signature verification. You can configure this setting in the Event Check-In menu under Settings.
When to use
When legal verification of attendance is required
For events requiring compliance documentation
When signature proof is needed for regulatory purposes
For high-security events where identity verification is critical
Before you start
You must have Admin or Event Manager permissions to enable signature capture. This feature is only available on mobile devices through the Cadence app, not on the web interface.
How to do it
Log in to your Cadence account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Event Check-In" in the submenu.
If you don't see the Event Check-In option, check that the feature is enabled for your event.
Select the "Settings" tab at the top of the page.
Toggle "Enable Attendee Check-In" to turn on the feature if not already enabled.
Signature capture requires the check-in feature to be enabled first.
Scroll down to the Check-In Options section.
Toggle "Enable Signature Capture" to activate the signature requirement.
When enabled, attendees will be prompted to sign on their device screen during the check-in process.
Consider enabling "Only Require Signature for Customers" if you want to limit signature collection to customer attendees only.
This option allows internal staff to check in without providing signatures while still requiring them from customers.
Click "Save" to apply your changes.
Test the signature capture process using the Cadence mobile app.
Signature capture only works on mobile devices through the Cadence app, not on the web interface.
Troubleshooting
If signatures aren't being uploaded to the server, ensure your mobile device has a stable internet connection. Recent versions of the Cadence app (v2.7.365 and later) include offline signature storage that will sync when connectivity is restored.
If you're using Will Call for check-ins, be aware that the "Check-In Per Event Day" setting may cause issues with signature capture. Consider using "Overall Event Check-In" for more reliable signature collection.