How to reschedule an appointment {[54](https://app.asana.com/1/204358902455423/project/372523374421881/task/1207463018171117)}
How to reschedule an appointment {[54](https://app.asana.com/1/204358902455423/project/372523374421881/task/1207463018171117)}
Reschedule an Appointment
When plans change, you can reschedule existing appointments in Cadence to update the date, time, and location while maintaining all other appointment details. Through the Appointments Menu › Settings section, you can modify appointment timing and send automatic notifications to all participants with the updated information.
When to use
When a customer requests a different meeting time
When you need to resolve scheduling conflicts
When room availability changes
When the organizer's schedule changes
Before you start
Only appointment organizers and schedulers can reschedule appointments. Required fields are marked with an asterisk (*).
How to do it
Navigate to the Appointments section in your event dashboard.
Locate the appointment you want to reschedule by using search or filters.
Click on the appointment name to open its details page.
Select the "Edit" button in the upper right corner of the appointment details page.
You can also access the edit option from the list view by clicking the three dots (actions menu) next to an appointment and selecting "Edit".
Update the date and time fields with the new schedule information.
Changing the date or time will trigger update notifications to all participants unless the "Send Updates" option is disabled.
Verify room availability for the new time slot if using a room location.
The previously assigned room may not be available at the new time and will need to be reassigned.
Check the "Send Updates & Reminders" toggle to ensure participants receive notifications.
Review the email preview to confirm the update message is appropriate.
Click "Save" to apply your changes and send notifications.
The previously assigned room(s) will be cleared. You must reassign a room or location once the appointment is moved back.
Troubleshooting
If you're unable to reschedule an appointment:
Verify you have organizer or scheduler permissions for the appointment
Check that the appointment isn't in a "Canceled" status
Ensure the new time doesn't conflict with existing room bookings
Confirm the new date is within the event's active dates