How to override default check-in labels for your event
How to override default check-in labels for your event
Override Default Check-In Labels for Your Event
Customize the terminology used throughout your event's check-in interface by changing the default labels for "Internal Attendee" and "Customer" to match your organization's preferred terminology. These custom labels will appear on both web and mobile interfaces, making the check-in experience more intuitive for your team.
When to use
When your organization uses specific terminology for staff or external participants
When creating industry-specific events with unique participant classifications
When standardizing terminology across multiple events for consistency
When localizing your event for different regions or languages
You must have Admin, Event Manager, or Event Scheduler permissions to customize check-in labels.
How to do it
Log in to your Cadence account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Event Check-In" in the submenu.
If you don't see the Event Check-In option, check that the feature is enabled for your event.
Select the "Settings" tab at the top of the page.
Toggle "Override check-in labels for this event" to enable customization.
This setting must be enabled before you can modify the default labels.
Enter your preferred label for "Internal Attendee" in the corresponding field.
Common alternatives include "Staff," "Team Member," "Employee," or "Representative."
Enter your preferred label for "Customer" in the corresponding field.
Common alternatives include "Guest," "Client," "Delegate," "HCP," or "External Participant."
Click "Save" to apply your changes.
Custom labels will appear on web and mobile apps but will not change labels in the admin interface.
Troubleshooting
If your custom labels aren't appearing in the mobile app, ensure you're using the latest version of the Cadence app and try refreshing your event data.
Related links
How to enable Event Check-In for your event
How to check in customers/external participants
How to view check-in statistics and attendance numbers