How to Enable and Manage a Waitlist

How to Enable and Manage a Waitlist

Enable Attendee Capacity
From Admin → People → Registration, go to the Options tab.
Fill out:
Attendee Capacity → required maximum number of attendees allowed.
  • Once capacity is set, the system recognizes when the event is full.
  • This is required before enabling the waitlist.

Enable Waitlist
After setting capacity, the Enable Waitlist option will appear.
Enable Waitlist (checkbox) → activates waitlist functionality.
Click Save to apply changes.

Notes:
  • Waitlist has no limit (unlimited users can join).
  • Registration remains open even after capacity is reached.
  • Users will be added to the waitlist once the event is full.

Manage Waitlisted Attendees
After enabling, a new Waitlist tab will appear.
From Registration → Waitlist tab:
  • View all waitlisted users
  • Each user has a position number (queue order)
To adjust priority:
  • Drag the three-line handle next to a user’s name
  • Reorder users based on priority
When a Spot Opens
When space becomes available, the system automatically promotes the top waitlisted user to registered.
A spot opens when:
    An attendee unregisters
    Event capacity is increased
If capacity is increased:
  • You can trigger a Waitlist Spot Opened email
  • Customize this in Attendees → Emails → Waitlist Spot Opened
Notes:
  • Waitlisted users do not receive emails by default
  • Promotion is not guaranteed

Tracking Promoted Users
Once promoted:
  • User is removed from the Waitlist tab
  • User appears in the main Registration list
To check status:
  • Hover over the tooltip to see if the user was previously waitlisted

Front-End Experience
When capacity is reached and waitlist is enabled:
  • Registration stays open
  • Users are prompted to join the waitlist
If using a registration form:
  • The form opens after users join the waitlist
  • Users can enter their details as usual
Warning Important
Waitlist cannot be enabled without setting attendee capacity first.
Best Practices:
  • Set a realistic attendee capacity before enabling waitlist
  • Reorder waitlist users if prioritization is needed
  • Use email notifications when increasing capacity
  • Monitor promotions to track attendee movement