How to troubleshoot company appointment booking limitations
How to troubleshoot company appointment booking limitations
How to troubleshoot company appointment booking limitations
The Companies Menu in Cadence provides options for configuring appointment booking capabilities between attendees and company representatives. When attendees encounter limitations with booking company appointments, several common issues may be causing the problem. Through the Companies Menu › Emails section, you can verify settings and resolve configuration issues that prevent successful appointment bookings.
When to use
When attendees report they cannot book appointments with companies
When attendees receive error messages about booking limits
When attendees cannot book multiple appointments with the same company
When company representatives aren't receiving appointment confirmations
Before you start
You must have System Administrator or Event Manager permissions to troubleshoot company appointment settings. The Companies feature must be enabled in your event menu settings.
How to do it
Verify global appointment settings by navigating to Companies → Options.
Confirm that "Enable Appointments" is toggled ON.
Check the company-specific settings by selecting the company from the Companies list.
Navigate to the "Options" tab within the company profile.
Verify that "Enable Company Appointment Requests" is toggled ON.
If this setting is disabled, attendees won't see any appointment booking options for this company.
Review the "Maximum Number of Appointment Requests" setting.
This limits how many appointments each attendee can book with this company. If set to 1, attendees cannot book multiple appointments.
Check if "Multi-Booking Enabled" is set to YES if attendees need to book multiple appointments.
Even with multi-booking enabled, attendees are still limited by the maximum number specified in the previous setting.
Navigate to the "Appointments Configuration" tab.
Verify that date and time availability blocks have been created.
Without configured availability, attendees won't see any available time slots to book.
Confirm that company representatives have been assigned to the availability blocks.
Check the "Allow Double Booking" setting if multiple attendees need to book the same time slot.
Review the "Email From (Display Name)" in the Emails tab.
If confirmation emails aren't being received, this sender name might be filtered by email systems.
Save any changes you make to settings.
Troubleshooting
If attendees still cannot book appointments:
Verify that the attendee hasn't already reached their maximum allowed appointments for the event
Check if the appointment dates fall within the event's active dates
Ensure the company is visible to the appropriate attendee groups
Confirm that the company representatives are properly registered as event attendees
Related links
How to customize the appointment confirmation email
How to set up multiple appointment bookings per company