Registration confirmation emails notify attendees when they successfully register for your event. Through the Registration Menu › Settings section, you can enable or disable these emails to control whether attendees receive automatic confirmation of their registration.
When to use
When setting up a new event's registration process
When you want to provide immediate confirmation to registrants
When you need to include specific instructions or next steps for attendees
When you want to control whether confirmation emails are sent
Before you start
You must have System Administrator or Event Manager permissions to modify registration email settings.
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Click on "People" in the left sidebar menu.
Select "Registration" from the submenu that appears.
Click on the "Settings" tab at the top of the page.
Verify that "Enable Event Registration" is toggled on.
Disabling this setting will prevent attendees from registering for your event and will also disable confirmation emails.
Scroll down to the "Options" section.
Check the "Enable Registration Confirmation Emails" box.
When enabled, the registered attendee will receive a registration confirmation email with further event details.
Click on the "Emails" tab to customize the confirmation email template.
Edit the subject line and body text of the confirmation email.
Add any relevant merge fields such as [[FirstName]] or [[EventName]] to personalize the email.
Include the attendee QR code attribute in your email to provide easy check-in options for your event.
Preview your email by clicking the "Preview" button.
Return to the "Settings" tab.
Click "Save" at the bottom of the page to apply your changes.
Troubleshooting
If attendees report not receiving confirmation emails:
Verify their email addresses are entered correctly
Check if the emails are being filtered to spam folders
Confirm that "Enable Registration Confirmation Emails" is checked
Ensure your email sending domain is properly configured
Related links
How to customize the registration confirmation process