How to configure legal disclaimers and signature requirements
How to configure legal disclaimers and signature requirements
How to configure legal disclaimers and signature requirements
Configure legal disclaimers and signature capture requirements for your event check-in process to ensure attendees acknowledge important terms or provide verification of their attendance. These settings can be applied at the event level, for specific schedule items, or for individual appointments.
When to use
When legal acknowledgments or terms need to be accepted before participation
For events requiring compliance documentation or signature verification
When you need proof of attendance with signature verification
For high-security events where identity verification is critical
Before you start
You must have Admin or Event Manager permissions to configure these settings. Signature capture is only available on mobile devices through the Cadence app, not on the web interface.
How to do it
Log in to your Cadence account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Event Check-In" in the submenu.
If you don't see the Event Check-In option, check that the feature is enabled for your event.
Select the "Settings" tab at the top of the page.
Toggle "Enable Attendee Check-In" to turn on the feature if not already enabled.
Legal disclaimer and signature capture require the check-in feature to be enabled first.
Scroll down to the "Check-In Options" section.
Toggle "Enable Legal Disclaimer Check-in" to require attendees to read and accept a disclaimer.
When enabled, attendees will be prompted to review and accept the disclaimer before completing the check-in process.
Toggle "Enable Signature Capture Check-in" to activate the signature requirement.
When enabled, attendees will be prompted to sign on their device screen during the check-in process.
Consider enabling "Only Require Signature for Customers" if you want to limit signature collection to customer attendees only.
This option allows internal staff to check in without providing signatures while still requiring them from customers.
Click "Save" to apply your changes.
Test the disclaimer and signature capture process using the Cadence mobile app.
Signature capture only works on mobile devices through the Cadence app, not on the web interface.
Troubleshooting
If signatures aren't being uploaded to the server, ensure your mobile device has a stable internet connection. Recent versions of the Cadence app (v2.7.365 and later) include offline signature storage that will sync when connectivity is restored.
If you're using Will Call for check-ins, be aware that the "Check-In Per Event Day" setting may cause issues with signature capture. Consider using "Overall Event Check-In" for more reliable signature collection.
Related links
How to enable Event Check-In for your event
How to customize check-in labels for internal attendees and customers