How to combine notification settings for optimal attendee experience
How to combine notification settings for optimal attendee experience
Combine Notification Settings for Optimal Attendee Experience
The Notifications Settings page in Cadence allows you to create a balanced notification strategy that keeps attendees informed without overwhelming them. By carefully configuring Schedule Reminders, Live Feed notifications, and Messaging Channels alerts, you can ensure participants receive the right information at the right time throughout your event.
When to use
When planning your event communication strategy
When managing notification volume for attendees
When coordinating multiple communication channels
When seeking to improve attendee engagement
Before you start
You must have Admin or Event Manager permissions to modify notification settings.
How to do it
Navigate to your event dashboard in Cadence.
Select "Notifications" from the left sidebar menu.
Click the "Settings" tab at the top of the page.
Enable Schedule Reminders by checking the box if not already enabled.
Select an appropriate reminder time from the dropdown menu.
Choose longer times (25-60 minutes) for large venues where attendees need more travel time between sessions, and shorter times (5-15 minutes) for compact venues.
Consider disabling Live Feed notifications by unchecking the box.
When enabled, attendees receive notifications for all Live Feed posts, which can quickly lead to notification fatigue during active events.
Configure Messaging Channels notifications based on your event's communication needs.
Private channel members always receive notifications regardless of this setting, so this only affects public channel notifications.
Review your combined settings to ensure they create a balanced notification experience.
Click "Save" at the bottom of the page to apply your changes.
Verify that the button briefly changes to "Saved" to confirm your changes were applied.
Troubleshooting
If attendees report not receiving notifications:
Verify they haven't disabled push notifications on their devices
Confirm the notification settings are properly saved in your event
Check that attendees have the latest version of the Cadence mobile app (v2.7.404 for Android or v2.7.393 for iOS)
Related links
How to understand the different notification types available in Cadence
How to enable or disable Schedule Reminders for attendees