New Updates for Week of May 19, 2025
Please find below a list of our latest updates that are now LIVE.
Appointments
Manually Declining Customer: Added the ability to postpone an appointment to an upcoming event when manually declining for a customer.
Manually Declining Customer: Added the ability to postpone an appointment to an upcoming event when manually declining for a customer. Other Engagements Display: Expanded the “Other Appointments” popup in appointments edit mode visible for customers to include Ensemble engagements and renaming it to 'Other Engagements'
Other Engagements Display: Expanded the “Other Appointments” popup in appointments edit mode visible for customers to include Ensemble engagements and renaming it to 'Other Engagements' Bulk Action Updates: The logic for handling the "Ask Multiple Customer" bulk action has been updated. Now, users can choose to send an email to all pending customers who have not submitted availability, or only to those who have not yet received an invite at all.
Bulk Action Updates: The logic for handling the "Ask Multiple Customer" bulk action has been updated. Now, users can choose to send an email to all pending customers who have not submitted availability, or only to those who have not yet received an invite at all. Scheduling Conflicts Update: Ensemble meetings are now included in conflict checks - customers will show as a hard conflict if they are part of an Ensemble meeting, while internal attendees will show as a soft conflict.
Scheduling Conflicts Update: Ensemble meetings are now included in conflict checks - customers will show as a hard conflict if they are part of an Ensemble meeting, while internal attendees will show as a soft conflict. Details View: Added a visual badge to indicate when an attendee is a partner on the appointment details view.
Details View: Added a visual badge to indicate when an attendee is a partner on the appointment details view. Link Preview: Improved how the appointment voting link is displayed and unfurls for scheduling related to multiple customers availability .
Link Preview: Improved how the appointment voting link is displayed and unfurls for scheduling related to multiple customers availability . Invite Request Email: Updated the email copy to improve clarity and context.
Invite Request Email: Updated the email copy to improve clarity and context. Default No Reply: Implemented a new no-reply email and logic to specifically handle appointments and send an automated response if someone replies to this email.
Default No Reply: Implemented a new no-reply email and logic to specifically handle appointments and send an automated response if someone replies to this email. Adjusted No-Reply Handling: Removed the no-reply marker from appointment emails sent to internal attendees. This change helps reduce confusion and potential delivery issues. The no-reply marker remains for customer-facing emails only, where replies are still routed appropriately.
Adjusted No-Reply Handling: Removed the no-reply marker from appointment emails sent to internal attendees. This change helps reduce confusion and potential delivery issues. The no-reply marker remains for customer-facing emails only, where replies are still routed appropriately. 48-hour Reminder Email: Implemented bot detection for our 48-hour Reminder emails, ensuring additional verification steps to capture only real human responses.
48-hour Reminder Email: Implemented bot detection for our 48-hour Reminder emails, ensuring additional verification steps to capture only real human responses.
Customers
Engagement Details UI: Unified the design of the engagements pop-ups on various pages for a cleaner and more consistent look.
Engagement Details UI: Unified the design of the engagements pop-ups on various pages for a cleaner and more consistent look.
Events
Will-Call Setting: Added a setting to enable or disable Will-Call for non-enterprise events, only controllable by our internal team.
Will-Call Setting: Added a setting to enable or disable Will-Call for non-enterprise events, only controllable by our internal team.
Global
Refine Filter Clear Option: Added a “Clear” button to reset filters in list views using refine on the admin.
Refine Filter Clear Option: Added a “Clear” button to reset filters in list views using refine on the admin.
Live Feed
Added @-Mentions: Enabled @mentioning of menu items and specific feeds within our Live Feed posts.
Added @-Mentions: Enabled @mentioning of menu items and specific feeds within our Live Feed posts.
Locations & Rooms
Room Text Field Update: Updated field behavior to signal more content is available for inactive field showing truncated room descriptions.
Room Text Field Update: Updated field behavior to signal more content is available for inactive field showing truncated room descriptions. Room Setup Messaging: Added messaging to rooms using appointment configurations to clarify why some rooms are not available for selection on schedule items.
Room Setup Messaging: Added messaging to rooms using appointment configurations to clarify why some rooms are not available for selection on schedule items.
Meetings
Activity Feed: Introduced an activity log for ensemble meetings that provides insights into actions taken on the meeting and allows notes to be added.
Activity Feed: Introduced an activity log for ensemble meetings that provides insights into actions taken on the meeting and allows notes to be added.- Added a “Select All” option when adding customers from a list to an ensemble meeting.
- Added a new field called 'Schedulers' to designate one or multiple people as schedulers for an ensemble meeting with management rights.
Settings Updates on Admin:
Settings Updates on Admin:- Added a settings field to enable and assign management permissions to people and groups for ensemble types.
- Added a setting to control if users can use the import option to add ensembles.
List/Calendar View: Saved toggles now work independently per Ensemble, whether regular or nested when viewing in either list or calendar view.
List/Calendar View: Saved toggles now work independently per Ensemble, whether regular or nested when viewing in either list or calendar view.
Menu
Nested Menu UI Fix: Fixed an issue where icons overlapped with the rearrange icon in nested menu items in admin.
Nested Menu UI Fix: Fixed an issue where icons overlapped with the rearrange icon in nested menu items in admin.
Notifications
Linking Issue: Fixed an issue where linked feeds within notifications were not saving properly in admin.
Linking Issue: Fixed an issue where linked feeds within notifications were not saving properly in admin.
People
Attendee Search Fix: Resolved an issue where extra spaces in names prevented search results from showing when trying to add attendees to an event in admin.
Attendee Search Fix: Resolved an issue where extra spaces in names prevented search results from showing when trying to add attendees to an event in admin.
Schedule
Improved Setting Visibility: Added a verification pop-up after users save their schedule items for the “Prevent Appointment Booking” setting, making it easier to spot that the setting option is available.
Improved Setting Visibility: Added a verification pop-up after users save their schedule items for the “Prevent Appointment Booking” setting, making it easier to spot that the setting option is available.