How to use Collections for How-To guides and documentation
How to use Collections for How-To guides and documentation
How to use Collections for How-To guides and documentation
The Collections feature in Cadence provides an excellent way to organize instructional content and documentation for your event attendees. From the Collections Menu › Settings area, you can create specialized collections that function as self-service knowledge bases, helping attendees find answers to common questions and learn how to use various event features.
When to use
When creating self-service support resources for attendees
When organizing step-by-step instructions by feature or task
When providing training materials for event features
When you want to reduce support inquiries by offering clear documentation
You must have Admin or Event Manager permissions to create and manage collections for documentation purposes.
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Select "Collections" from the left sidebar navigation.
Click the "+" button to create a new collection for your documentation.
Name your collection descriptively (e.g., "How-To Guides" or "Event Documentation").
Use clear, action-oriented names that help users understand they'll find instructional content inside.
Add a description that explains the purpose of this documentation collection.
Set visibility based on who should access your documentation:
All (everyone can see it)
Specified (only visible to selected groups or attendance types)
Click "Save" to create your documentation collection.
Click on your newly created collection to open it.
Create a logical structure for your documentation by adding content in categories:
Basic guides for new users
Feature-specific instructions
Troubleshooting resources
FAQ documents
Add content by clicking the "+" button and selecting the appropriate content type.
PDFs work well for comprehensive guides, while short videos are effective for demonstrating specific tasks.
Use consistent naming conventions for all documentation items to make them easy to find.
Start titles with action verbs like "How to..." or "Using..." to clearly indicate instructional content.
Include screenshots in your documentation to provide visual guidance.
Create a table of contents as a separate document to help users navigate complex documentation collections.
Consider creating nested collections if you have extensive documentation that benefits from hierarchical organization.
Nested collections can add complexity for users. Only use them when you have many documents that need clear categorization.
Update documentation regularly to reflect any platform changes or new features.
Link to your documentation collection from your event's Home page for easy access.
Preview your documentation collection by clicking "View" to ensure it appears as expected for attendees.
Troubleshooting
If attendees report difficulty finding specific documentation:
Add keywords to document descriptions to improve searchability
Consider reorganizing content into more intuitive groupings
Create a "Quick Start Guide" that directs users to the most commonly needed resources