When using video chat in Cadence, you may occasionally encounter connection issues that prevent successful communication with other attendees. These problems can stem from browser settings, network limitations, or platform configuration. Resolving these issues quickly will help ensure seamless networking during your event.
Before you start
Video chat must be enabled by your event administrator in the Attendees Settings section. If the "Enable Video Chat" option is turned off, this feature will not be available.
How to do it
Verify video chat is enabled for your event by checking with your event administrator.
Check your connection status by looking at your internet connection strength indicator.
A wired connection is more stable than Wi-Fi for video calls.
Refresh your browser by clicking the refresh button or pressing F5 (Windows) or Command+R (Mac).
Clear browser permissions by clicking on the padlock icon in your browser's address bar, then selecting "Site Settings."
If you deny camera or microphone access, video chat will not function properly.
Enable camera and microphone access by selecting "Allow" when prompted by your browser.
Test with another browser such as Chrome, Firefox, or Edge if issues persist.
Verify connection requirements with the other attendee if the "Only Connections" setting is enabled.
When "Only Connections" is enabled, you must first connect with the other attendee before initiating a video chat.
Close other applications using your camera or microphone.
Restart your device if all other troubleshooting steps fail.
Troubleshooting
If video chat still doesn't work:
Ensure you're not behind a restrictive corporate firewall
Check that your camera is not being used by another application
Verify that your browser is updated to the latest version
Try connecting from a different network if possible