The Companies feature in Cadence allows you to control which attendees can see specific companies in your event. When visibility issues occur, they can often be resolved through the Companies Menu › Settings section, where you can identify and fix configuration problems related to visibility settings, group permissions, and display options that might be preventing companies from appearing correctly for certain users.
When to use
When companies aren't appearing for specific attendees
When company groups aren't displaying properly
When companies are visible to the wrong audience
When testing visibility settings before an event goes live
Before you start
You must have System Administrator or Event Manager permissions to troubleshoot company visibility settings. Some configuration options may require System Administrator access.
How to do it
Verify that the Companies feature is enabled in your event menu.
Navigate to your event dashboard in Cadence Admin.
Click on "Event Setup" in the left sidebar menu.
Select "Menu" from the submenu that appears.
Locate the Companies menu item and ensure it's active.
If the Companies menu item is missing, click the blue "+" button to add it to your event navigation.
Check company-specific visibility settings.
Navigate to "Companies" in the left sidebar menu.
Select "Emails" from the submenu.
Click on the "Options" tab at the top of the page.
Review the "Visible to" setting for each company.
If using "Specified" visibility with both groups and attendance types, users must meet BOTH criteria to see the company.
Verify group assignments for affected users.
Navigate to "People" → "Attendees" in the left sidebar.
Search for the user reporting visibility issues.
Check their group memberships on their profile page.
Return to Companies settings to adjust display options.
Navigate to "Companies" → "Settings" in the left sidebar.
Review the "Sort by" and "Display Companies Groups" settings.
Unchecking "Display Companies Groups" will hide all group categorization, which may affect how users find companies.
Check if "Hide 'View All' Category" is enabled, which can limit visibility.
Save any changes you make to settings.
Clear your browser cache and reload the page to see if the issue is resolved.
Troubleshooting
If companies still aren't appearing correctly:
Verify that the company logo images are properly uploaded and formatted
Check if the menu item itself has visibility restrictions
Ensure the event license type supports all company features you're trying to use