The Companies Menu in Cadence allows you to customize the sender name that appears in all company-related emails. From the Companies Menu › Emails section, you can configure the "Email From (Display Name)" field to ensure consistent branding and recognition for all communications sent to attendees regarding company appointments.
When to use
When customizing the sender name for company-related emails
When establishing consistent branding for appointment communications
When setting up company appointment confirmations
When preparing for company appointment scheduling
Before you start
You must have System Administrator or Event Manager permissions to configure company email settings. Required fields are marked with an asterisk (*).
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Click on "Companies" in the left sidebar menu.
Select "Emails" from the submenu that appears.
Locate the "Email From (Display Name)" field.
This field controls the sender name that appears in the "From" field of all company-related emails.
Enter your preferred sender name in the field.
By default, this field is set to "Event Cadence" but can be customized to match your event or organization name.
Consider using your event name for better recognition by recipients.
This setting only changes the display name, not the actual sending email address. The email will still be sent from noreply@eventcadence.com unless a custom email domain has been configured.
Click "Save" to apply your changes.
Verify that the button briefly changes to "Saved" to confirm your changes were applied.
Troubleshooting
If your email display name changes are not appearing in sent emails:
Confirm you have saved your changes
Check if there are event-level email templates overriding these settings
Verify that the company appointment confirmation email template is using the default sender settings