How to resolve issues when custom colors aren't displaying correctly

How to resolve issues when custom colors aren't displaying correctly

How to Resolve Issues When Custom Colors Aren't Displaying Correctly

Custom colors in Cadence should apply consistently across your event's menu items and features in Web, Android, and iOS apps. When colors don't display as expected, especially for custom menu items, several common issues may be causing the problem. This guide will help you troubleshoot and resolve color display inconsistencies.

When to use

  • When custom menu items aren't showing your selected color theme
  • When colors appear inconsistently across different platforms
  • When color changes don't appear after saving

How to do it

    Verify your license type supports color customization.
Color Theme customization is only available for paid licenses (Premium, Premium Pro, or Enterprise).
    Clear your browser cache and reload the page.
Try viewing your event in an incognito/private browsing window to rule out cache-related issues.
    Check that you've saved your changes after selecting colors.
Clicking "Apply Color to All" is required to save your color theme selections.
    Verify feature type assignments for custom menu items.
Custom menu items with sub-menu items must have the same feature type assigned to both parent and child items to display colors correctly.
    Ensure consistent color application across platforms.
Test your event on multiple devices (desktop, iOS, Android) to identify platform-specific issues.
    Review custom menu item creation date.
Menu items created before applying a color theme may require reapplying the theme to display colors correctly.
    Check for color contrast issues that might affect visibility.
Very light colors (like #FFFF00 yellow) may be difficult to see against white backgrounds.
    Reapply your color theme if issues persist.
Navigate to Event Setup > Color Theme and select your preferred option again, then click "Apply Color to All".

Troubleshooting

If custom menu items still don't display your selected colors correctly after following these steps, try creating a new custom menu item with the same settings to see if the issue persists with newly created items.

Related links

  • How to understand the different color theme options
  • How to preview how color themes will appear in your event
  • How to configure Advanced Colors with different colors for each feature