The Event Check-In feature in Cadence allows you to track attendance by marking internal participants as "checked in" when they arrive at your event. From the Event Check-In menu, you can efficiently manage the check-in process for your organization's staff members, ensuring accurate attendance tracking and reporting.
When to use
When tracking internal staff attendance at your event
When generating attendance reports for compliance or analytics
When verifying internal team participation
When managing check-ins at registration desks
You must have Admin, Event Manager, or Event Scheduler permissions to check in attendees.
How to do it
Log in to your Cadence account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Event Check-In" in the submenu.
If you don't see the Event Check-In option, verify that the feature is enabled in your event settings.
Toggle to the "Internal Attendees" tab at the top of the check-in page.
This tab may display a custom label if your event has overridden the default "Internal Attendee" label.
Locate the internal attendee you want to check in from the list.
Use the search bar at the top of the directory to quickly find specific attendees by name, email, or department.
Click the check-in button next to the attendee's name.
Confirm the check-in when prompted.
If "Check-In Per Event Day" is enabled, you'll need to select which day you're checking the attendee in for.
Review the attendee's status, which should now show as "Checked In" with a green indicator.
Continue checking in other internal attendees as needed.
Once an attendee is checked in, their status cannot be automatically reverted. You must manually change it back if needed.
Troubleshooting
If check-in buttons are not visible:
Clear your browser cache and cookies
Try using a different browser or device
Ensure you're using the latest version of the Cadence platform
Verify that "Enable Attendee Check-In" is toggled on in the Event Check-In settings
If an attendee was incorrectly checked in:
You must manually update their status, as check-ins cannot be automatically reverted