Canceling appointments in Cadence allows you to remove scheduled meetings that are no longer needed while maintaining a record of the cancellation and notifying all participants. Through the Appointments Menu › Settings section, you can configure how cancellations are handled and what notifications are sent to attendees.
When to use
When a meeting is no longer needed
When a customer can't attend and rescheduling isn't possible
When all participants agree to cancel
When the event objectives have changed
Before you start
Only appointment organizers, schedulers, and event administrators can cancel appointments. Customers may also cancel their appointments if the Customer Portal is enabled.
How to do it
Navigate to the Appointments section in your event dashboard.
Select "All Appointments" or "My Appointments" from the dropdown menu.
Find the appointment you want to cancel by using the search bar or filtering options.
Click on the appointment name to open its details page.
Select the "Cancel" button in the upper right corner of the appointment details page.
Canceling an appointment will send notifications to all participants unless the "Updates & Reminders" option is disabled.
Enter a cancellation reason in the dialog box that appears.
Providing a clear reason helps attendees understand why the meeting was canceled.
Choose whether to send cancellation emails to attendees by checking or unchecking the "Send cancellation emails" option.
Click "Confirm Cancellation" to complete the process.
Verify that the appointment status has changed to "Cancelled" in your appointments list.
Cancelled appointments remain in the system for record-keeping but are removed from all participants' calendars.
Troubleshooting
If cancellation emails aren't being received:
Check that the "Updates & Reminders" setting was enabled for the appointment
Verify that attendee email addresses are correct
Look in spam/junk folders for the cancellation notifications