How to customize the registration confirmation process
How to customize the registration confirmation process
Customize the Registration Confirmation Process
The Registration Form feature in Cadence allows you to personalize the confirmation experience for attendees after they complete registration. Through the Registration Menu › Form section, you can configure confirmation messages, enable email notifications, and customize what attendees see after successfully registering for your event.
When to use
When you want to provide specific post-registration instructions
When customizing the confirmation experience for different event types
When you need to include event-specific details in confirmation communications
When setting up guest registration confirmation workflows
Before you start
You must have System Administrator or Event Manager permissions to modify registration confirmation settings.
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Click on "People" in the left sidebar menu.
Select "Registration" from the submenu that appears.
Click on the "Form" tab at the top of the page.
Toggle "Enable Registration Form" to turn on the registration form feature.
Disabling this setting will remove the registration form from your event's registration process, including all confirmation settings.
Scroll down to the "Registration Confirmation Message" section.
Enter the message you want attendees to see on screen after they register.
Keep your confirmation message concise and include only essential information that attendees need immediately after registering.
Check the "Enable Registration Confirmation Emails" box if you want attendees to receive an email confirmation.
Click on the "Emails" tab to customize the confirmation email template.
Edit the subject line and body text of the confirmation email.
Add any relevant merge fields such as [[FirstName]] or [[EventName]] to personalize the email.
Include guest information in the confirmation email if guest registration is enabled for your event.
Guest names will automatically appear in the confirmation email when the "Enable Guest Registration" option is activated in the registration settings.
Preview your email by clicking the "Preview" button.
Return to the "Form" tab.
Configure any additional options like capacity limits or waitlist settings that affect the confirmation process.
Click "Save" at the bottom of the page to apply your changes.
Troubleshooting
If confirmation emails aren't being received:
Verify that "Enable Registration Confirmation Emails" is checked