When appointments aren't displaying correctly in Cadence, it can disrupt your event planning workflow. This guide will help you identify and resolve common display problems that prevent appointments from appearing properly in the Appointments section of your event dashboard.
When to use
When appointments aren't appearing in your dashboard
When appointment details are missing or incomplete
When appointment status indicators are incorrect
When filters aren't working as expected
Before you start
You must have Event Manager or System Administrator permissions to modify most display settings. Some troubleshooting steps may require System Administrator access.
How to do it
Clear your browser cache to ensure you're viewing the most recent data.
Verify your filters at the top of the Appointments dashboard.
The "All" filter sometimes gets changed to "My" appointments, which limits what you see to only appointments where you're an attendee.
Check the date range settings to ensure they include your appointment dates.
Appointments outside the selected date range won't appear in your view.
Confirm appointment status filters aren't excluding the appointments you're looking for.
Inspect label settings by navigating to Appointments Menu › Settings.
Custom labels that don't match expected field names can cause display issues in some views.
Reset custom labels to default values if you suspect they're causing problems.
Verify appointment visibility settings for any group-based restrictions.
Appointments may be hidden based on your user group permissions.
Check for required fields that might be missing from problematic appointments.
Refresh the page after making any settings changes to ensure they take effect.
Contact your System Administrator if display issues persist after trying these steps.
Troubleshooting
If appointments still don't display correctly:
Verify the event dates are correct in the event settings
Check if the appointment was accidentally moved to a different event
Ensure your user account has the correct permissions assigned
Try accessing the platform from a different browser or device