Symphony - Troubleshooting Streaming

If you are having issues viewing or hearing the stream, please try the following troubleshooting options:
  • Sound is Audible but Stream is Invisible
  • You may be connected to a VPN. If so, disconnect from the VPN and refresh the page.
  • Issues with Livestream Access Link
  • Check your browser compatibility. Vimeo recommends using the latest versions of the following browsers for optimal performance:
  • Chrome 30+: Features automatic updates. If the video does not auto-start, click the pause button, then the play button.
  • Firefox 27+: Includes automatic updates.
  • Safari 9+
  • No Sound at Livestream Event
  • Click anywhere on the screen to check if the stream is muted by your computer.
  • Ensure the volume controls, located at the bottom right or left-hand corner of the stream, are turned up.
  • Please check your device volume and make sure if you have a Bluetooth headset attached the volume is up there as well
  • You’re experiencing intermittent connectivity problems like choppiness or frequent buffering
  • Close out of all open windows and tabs except the one displaying the video.
  • Refresh your browser or clear your cache.  Click here for directions to clear cache. 
  • Temporarily pause other internet activity. Using other devices can negatively impact streaming quality because of reduced bandwidth.
  • You’ve followed all recommended steps above, but your livestream video is still not working.
  • The majority of problems viewing a streaming video stem from a poor Internet connection.
  • If you’re at home and using a wireless connection, we suggest switching to an Ethernet connection (wired). Your router will have a port to plug in an Ethernet cable.
  • Check your connection to your Internet Service Provider (ISP). If your connection is slower than usual, reset your internet modem or router. If that doesn’t resolve the issue, we suggest you contact your ISP for more help.
  • We recommend a minimum of 5Mbps of available connection speed per device on your network, ideally much more, especially when multi-tasking on that or other devices on the network. Anything lower than that will make it difficult to connect to our event platform (and to most modern websites). You can check your connection speed on  fast.com