How to understand the purpose and benefits of the Onboarding feature {[29](https://cadence.slite.com/app/docs/2rJsN_69TIPBm8/How-to-understand-the-purpose-and-benefits-of-the-Onboa
How to understand the purpose and benefits of the Onboarding feature {[29](https://cadence.slite.com/app/docs/2rJsN_69TIPBm8/How-to-understand-the-purpose-and-benefits-of-the-Onboa
How to understand the purpose and benefits of the Onboarding feature
The Onboarding feature in Cadence allows you to configure what information attendees will be prompted to provide when they first access your event. This central hub lets you enable event-level custom fields and determine which specific profile information attendees must complete before accessing your event content.
When to use
When setting up a new event and configuring the attendee onboarding experience
When you want to collect specific information from attendees as they join your event
When you need to customize which profile fields are required during onboarding
When enabling event-specific custom fields for attendee profiles
Before you start
You must have System Administrator or Event Manager permissions to modify onboarding settings.
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Select "Onboarding" from the left sidebar navigation.
Click on the "Fields" tab at the top of the page.
Other tabs in the Onboarding section include Settings, Welcome, Terms & Conditions, and Video.
Review the "Enable Event-Level Custom Fields" checkbox.
Check this box if you want attendees to fill in event-specific profile information during onboarding.
You can click the "here" link to set up or edit your event-level custom fields if needed.
Choose whether to include "All fields" or "Selected fields" in the onboarding process.
Select specific fields if you chose the "Selected fields" option.
Click "Save" to apply your changes.
Troubleshooting
If attendees report being unable to complete onboarding, check that:
All required custom fields are properly configured
The onboarding flow is enabled in the Settings tab