How to resolve issues with disabled settings in Cadence Services Info
How to resolve issues with disabled settings in Cadence Services Info
Resolve Issues with Disabled Settings in Cadence Services Info
The Cadence Services Info menu provides essential configuration options for event services, but you may encounter disabled settings that prevent you from completing your configuration. This guide will help you troubleshoot and resolve issues with disabled fields in the Cadence Services Info › Info section, ensuring you can properly configure service-related details for your event.
When to use
When you encounter grayed-out or uneditable fields in Cadence Services Info
When certain settings cannot be modified despite having proper permissions
When dependent fields remain disabled after configuring prerequisite settings
When you need to enable logistics-related settings
Before you start
You must have System Administrator or Event Manager permissions to modify Cadence Services Info settings. Required fields are marked with an asterisk (*).
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Select "Events" from the left sidebar menu.
Choose your event from the list.
Click on "Cadence Services Info" in the left navigation panel.
Identify which settings appear disabled (grayed out).
Check your user permissions to ensure you have System Administrator or Event Manager access.
If you don't have the proper permissions, you'll need to contact your System Administrator for assistance.
Verify that your event license type supports the features you're trying to configure.
Only users with System Administrator permissions can edit the Event License Type.
Look for dependency relationships between settings.
Some fields like "logisticuserid" remain disabled until you set "enablelogistics" to "Yes".
Set the prerequisite field values first to enable dependent fields.
For example, set "enablelogistics" to "Yes" to enable the "logisticuserid" field
Save your changes after configuring each section.
Refresh the page if settings remain disabled after saving.
Verify that all required fields are completed.
Troubleshooting
If settings remain disabled after following these steps:
Verify that your event is in an editable state (not archived or locked)
Check if any account-level restrictions are overriding your permission settings
Ensure your event license type supports all required services
Contact your System Administrator if you continue to experience issues