How to troubleshoot appointment invitation delivery issues
How to troubleshoot appointment invitation delivery issues
How to Troubleshoot Appointment Invitation Delivery Issues
When appointment invitations aren't being delivered to attendees, it can disrupt your event planning workflow. This guide will help you identify and resolve common delivery problems that prevent recipients from receiving appointment invitations, calendar updates, or reminder emails in the Cadence platform.
When to use
When appointment invitations aren't being delivered to attendees
When calendar invites aren't appearing in recipients' calendars
When reminder emails aren't being sent as expected
When appointment updates aren't reaching attendees
Before you start
You must have Event Manager or System Administrator permissions to troubleshoot most invitation issues. Some settings may only be accessible to System Administrators.
How to do it
Verify email settings are properly configured for the appointment.
Check the appointment status to ensure it's not in Draft mode.
Appointments in Draft status cannot send invitations.
Confirm the appointment date is in the future.
The system will not allow invitations to be sent for appointments with past dates.
Examine attendee email addresses for typos or formatting errors.
Look for extra spaces before or after email addresses, which can cause delivery failures.
Check if "Send Invites" is enabled in the appointment settings.
Review the appointment details page to see if invitations were previously sent.
The appointment details will show the date and time when invitations were last sent.
Verify all required fields are completed in the appointment form.
Missing required fields (marked with an asterisk) will prevent invitation emails from being sent.
Check account-level email settings if using the single email invite configuration.
Review email deliverability reports in the Admin section to identify bounced emails.
Test sending a single invitation to yourself to verify the email delivery system is working.
Troubleshooting
If emails still aren't being delivered:
Verify that the sender domain has been properly authenticated with SPF and DKIM records
Check if the recipient's email server is blocking messages from the Cadence domain
For appointments with multiple customers, note that some email settings may be automatically disabled
If a resource file is larger than 2 MB, it cannot be included in the email invitation