Setting a maximum appointment duration in Cadence helps control meeting lengths and prevent users from booking excessively long appointments. Through the Appointments Menu › Settings section, you can establish an upper limit on how long appointments can be, ensuring efficient use of meeting rooms and attendee time while maintaining consistent scheduling practices across your event.
When to use
When managing limited meeting room availability
When standardizing appointment lengths across your organization
When preventing users from booking excessively long meetings
When optimizing scheduling efficiency for high-demand time slots
Before you start
You must have System Administrator or Event Manager permissions to modify appointment duration settings.
How to do it
Navigate to your event dashboard in the Admin portal.
Select "Appointments" from the left sidebar menu.
Click the "Options" tab at the top of the page.
Locate the "Maximum Appointment Duration" setting.
Click the dropdown menu to view available duration options.
Options range from 15 minutes to 12 hours, with 15-minute increments.
Select your preferred maximum duration from the list.
Choose a duration that aligns with your event's scheduling needs and room availability constraints.
Leave the field empty if you don't want to set a maximum limit.
Without a maximum limit, users can create appointments up to 12 hours long, which may block rooms for extended periods.
Click "Save" at the bottom of the page to apply your changes.
Verify that the button briefly changes to "Saved" to confirm your settings were applied.
Troubleshooting
If users are still able to create appointments longer than your maximum setting:
Verify you've saved the settings by checking for the "Saved" confirmation
Refresh your browser to ensure the latest settings are loaded
Check if specific rooms have their own duration settings that override the global maximum