How to configure Event Check-In settings at the event level
How to configure Event Check-In settings at the event level
How to configure Event Check-In settings at the event level
The Event Check-In feature allows you to track attendance by marking participants as "checked in" when they arrive at your event. You can customize the terminology used throughout your check-in interface by changing the default labels for different attendee types to match your organization's preferred terminology.
When to use
When tracking attendance at your event
When customizing attendee type labels for your organization
When generating attendance reports for compliance or analytics
When verifying registered attendees' participation
Before you start
You must have Admin, Event Manager, or Event Scheduler permissions to configure Event Check-In settings.
How to do it
Log in to your Cadence account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Event Check-In" in the submenu.
Select the "Settings" tab at the top of the page.
Toggle "Enable Attendee Check-In" to turn on the feature if not already enabled.
Select your preferred check-in type from the dropdown:
Overall Event Check-In (attendees check in once for the entire event)
Check-In Per Event Day (attendees must check in for each day)
If you select "Check-In Per Event Day," you'll have the option to enable guest check-in as well.
Toggle "Override check-in labels for this event" to customize the attendee type labels.
Enter your preferred label for "Internal Attendee" (default is "Internal Attendee").
Choose terminology that matches your organization's language, such as "Staff," "Team Member," or "Employee."
Enter your preferred label for "Customer" (default is "HCP").
This label is commonly customized to match industry-specific terms like "Guest," "Client," or "Delegate."
Click "Save" to apply your changes.
Custom labels will appear on web and mobile apps but will not change labels in the admin interface.
Troubleshooting
If your custom labels aren't appearing in the mobile app, ensure you're using the latest version of the Cadence app and try refreshing your event data.
Related links
How to check in individual attendees
How to check in customers/external participants
How to view check-in statistics and attendance numbers