The Event Check-In feature in Cadence allows you to track attendance by marking participants as "checked in" when they arrive at your event. However, if an attendee is incorrectly checked in or marked as a no-show, you'll need to manually update their status since check-ins cannot be automatically reverted. This article explains how to correct check-in statuses for both individual attendees and in bulk.
When to use
When an attendee was incorrectly marked as checked in
When an attendee was incorrectly marked as a no-show
When you need to update multiple attendees' statuses at once
When check-in statuses need to be corrected after an event
Before you start
You must have Admin, Event Manager, or Event Scheduler permissions to update check-in statuses.
How to do it
Log in to your Cadence account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Attendees" in the submenu.
Locate the attendee whose check-in status you need to update.
Use the search bar at the top of the attendee directory to quickly find specific attendees by name, email, or company.
Click the current check-in status indicator next to the attendee's name.
The indicator will show either "Checked In," "Not Checked In," or "No Show" depending on their current status.
Select the correct status from the dropdown menu that appears.
Confirm your selection when prompted.
Status changes are logged in the system and may appear in reports. Make sure you're selecting the correct status.
Verify that the attendee's status has been updated with the correct indicator.
Troubleshooting
If you're using the mobile app (v2.7.404 for Android or v2.7.393 for iOS) and status changes aren't syncing, ensure you have a stable internet connection. Recent versions include offline storage that will sync when connectivity is restored.
If you need to update multiple attendees at once, use the bulk action feature by selecting multiple attendees with the checkboxes on the left, then choosing "Update Check-in Status" from the bulk actions menu at the top of the list.
Related links
How to enable Event Check-In for your event
How to check which attendees have checked in
How to customize check-in labels for internal attendees and customers