Rescheduling appointments in Cadence allows you to change the date and time of existing appointments when plans change. This process maintains the original appointment details while updating the schedule and notifying all participants of the changes.
When to use
When a customer requests a different meeting time
When you need to resolve scheduling conflicts
When room availability changes
When the organizer's schedule changes
Only appointment organizers and schedulers can reschedule appointments.
How to do it
Navigate to the Appointments section in your event dashboard.
Locate the appointment you want to reschedule by using search or filters.
Click on the appointment name to open its details page.
Select the "Edit" button in the upper right corner of the appointment details page.
You can also access the edit option from the list view by clicking the three dots (actions menu) next to an appointment and selecting "Edit".
Update the date and time fields with the new schedule information.
Changing the date or time will trigger update notifications to all participants unless the "Send Updates" option is disabled.
Verify room availability for the new time slot if using a room location.
The previously assigned room may not be available at the new time and will need to be reassigned.
Check the "Send Updates & Reminders" toggle to ensure participants receive notifications.
Review the email preview to confirm the update message is appropriate.
Click "Save" to apply your changes and send notifications.
Troubleshooting
If you encounter a message that the room is unavailable:
Select a different room from the available options
Choose a custom location instead
Try a different time slot when the preferred room is available
If you're trying to reschedule a canceled appointment:
The system will clear any previously assigned rooms
You'll need to select a new room or location during the rescheduling process