How to verify notifications are working as expected
How to verify notifications are working as expected
Verify Notifications Are Working As Expected
The Notifications Settings page in Cadence allows you to configure and test how attendees receive alerts for your event. From this central location, you can verify that Schedule Reminders, Live Feed notifications, and Messaging Channel alerts are functioning properly before your event goes live, ensuring your communication strategy works as intended.
When to use
After configuring notification settings for the first time
When troubleshooting reported notification delivery issues
Before an event goes live to verify all notifications are working properly
After making changes to existing notification settings
Before you start
You must have Admin or Event Manager permissions to test notifications. Also, ensure you have at least one test user with the mobile app installed who can receive notifications.
How to do it
Navigate to your event dashboard in Cadence.
Select "Notifications" from the left sidebar menu.
Click the "Settings" tab at the top of the page.
Review your current notification settings to ensure they match your intended configuration.
Create a test notification by clicking the "+" button in the Notifications list view.
Include the word "TEST" in your notification to clearly identify it as a test message.
Enter test content in the Notification Header and Body fields.
Select "Send as Push" if testing push notifications, "Send as Email" if testing email notifications, or both.
Choose "Specified" under the Visibility section.
Add your test user to the "Assigned To" field.
You can include yourself as a test recipient to verify delivery.
Click "Send" to deliver the test notification immediately.
Verify receipt on the test user's device or email inbox.
Push notifications require that users have allowed notifications for the Cadence app on their device.
Check the notification status in the Notifications list to confirm it shows as "Delivered."
Review delivery statistics by clicking on the notification in the list to see open rates and delivery status.
Troubleshooting
If test notifications aren't being received:
Verify the test user has the latest version of the Cadence mobile app (v2.7.404 for Android or v2.7.393 for iOS) {13}
Confirm the user has enabled push notifications for the Cadence app in their device settings {13}
Check that the user's email address is correct and that emails aren't being filtered to spam folders {13}
Ensure the notification was properly saved and shows "Delivered" status in the admin interface {13}
Related links
How to understand the different notification types available in Cadence
How to enable or disable Schedule Reminders for attendees