How to communicate custom terminology to event staff
How to communicate custom terminology to event staff
Communicate Custom Terminology to Event Staff
The Schedule Labels section in Cadence allows you to customize key terminology used throughout your event's schedule interface. After implementing custom labels in the Schedule Menu › Labels area, it's important to communicate these changes to your event staff to ensure consistent terminology usage across all attendee interactions, creating a more cohesive experience.
When to use
After customizing schedule labels for your event
When onboarding new staff members to your event team
Before event staff training sessions
When creating event documentation for your team
Before you start
You should have already customized your schedule labels in the Schedule Menu › Labels section. You must have System Administrator or Event Manager permissions to access custom label settings.
How to do it
Create a terminology reference document in your preferred documentation tool.
Log in to your Cadence account.
Navigate to your event dashboard.
Click on "Schedule" in the left sidebar menu.
Select "Labels" from the submenu that appears.
Take screenshots of your custom label configurations.
Include both the admin view and the attendee-facing view to show how labels appear in different contexts.
Document each custom label with its original term and customized replacement.
For example: "Track" has been customized to "Learning Path"; "Location" has been customized to "Room"; "Speaker" has been customized to "Keynote Speakers".
Create a terminology glossary that explains when and how to use each custom term.
Schedule a brief training session with your event staff.
Use screen sharing to demonstrate how the custom labels appear in both the admin and attendee interfaces.
Distribute the terminology reference document to all team members.
Update your event runbook to include the custom terminology.
Inconsistent terminology between staff communications and the platform interface can confuse attendees.
Create quick-reference cards for staff to keep on hand during the event.
Conduct a terminology review during pre-event staff meetings.
Designate a terminology point person who can answer questions about custom labels.
Troubleshooting
If staff members report confusion about terminology, schedule additional training sessions and consider creating visual aids that show both the original and custom labels side by side.
Related links
How to customize the Track label for schedule items
How to customize the Location label for schedule items
How to customize the Speaker label for schedule items
How to preview how custom labels appear to attendees