Check-in lists in Cadence help you organize attendees into specific groups for easier management at registration desks, multiple venues, or different event areas. From the Event Check-In menu, you can create dedicated lists to streamline the check-in process and ensure attendees are properly tracked at each location or for specific activities.
When to use
When managing check-ins across multiple physical locations
When different staff members are responsible for checking in specific groups
When organizing attendees into logical groups for easier management
When tracking attendance for specific activities or sessions
Before you start
You must have Admin, Event Manager, or Event Scheduler permissions to create and manage check-in lists. The Check-In Lists feature must be enabled in your event settings.
How to do it
Log in to your Cadence account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Event Check-In" in the submenu.
Ensure check-in lists are enabled by clicking the "Settings" tab and verifying "Enable Check-In Lists" is toggled on.
If the toggle is off, turn it on and click "Save" before proceeding.
Return to the main check-in page by clicking the "Check-In" tab.
Select the "Lists" tab at the top of the page.
Click the "+ New List" button to create a check-in list.
Enter a name for your check-in list (e.g., "Main Entrance," "VIP Registration," "Breakout Room A").
Add a description to provide context about the list's purpose.
Clear descriptions help staff understand which attendees should be checked in using this list.
Select the attendee types this list will include:
Internal Attendees (or your custom label)
Customers (or your custom label)
Both
Click "Save" to create the list.
Click on your newly created list to open it.
Select the "Add Attendees" button to populate your list.
Search for specific attendees or use filters to find groups of attendees.
You can filter by groups, registration status, or custom fields to quickly find relevant attendees.
Select the attendees you want to add to this check-in list.
Click "Add Selected" to add them to your list.
Review your check-in list, which now displays the added attendees.
The list shows the number of attendees assigned to it in the Lists overview.
Share the list with specific staff members by clicking "Share List" if needed.
Repeat steps 8-19 to create additional check-in lists as needed.
Troubleshooting
If check-in lists aren't appearing in the mobile app, ensure you're using the latest version of the Cadence app (v2.7.404 for Android or v2.7.393 for iOS) and try refreshing your event data.