How to resolve appointment scheduling conflicts {[39](https://app.asana.com/1/204358902455423/project/811576296152435/task/1211439592762960)}
How to resolve appointment scheduling conflicts {[39](https://app.asana.com/1/204358902455423/project/811576296152435/task/1211439592762960)}
How to Resolve Appointment Scheduling Conflicts
When scheduling appointments in Cadence, conflicts occur when attendees are already booked for other meetings during your proposed time slot. Through the Appointments Menu › Settings section, you can identify and resolve these conflicts to ensure everyone can attend without double-booking, improving the overall scheduling experience for both your team and customers.
When to use
When scheduling new appointments with multiple attendees
When adding people to existing appointments
When rescheduling appointments to accommodate everyone's availability
When you need to ensure customers aren't double-booked
Before you start
You must have System Administrator, Event Manager, or Event Scheduler permissions to resolve scheduling conflicts. Conflict indicators will appear automatically when adding attendees to appointments.
How to do it
Navigate to the Appointments section in your Cadence dashboard.
Select an existing appointment or click "New Appointment" to create one.
Add the date and time for your appointment in the appropriate fields.
Click the + icon in the People section to add attendees.
Add both internal team members and external customers before checking for conflicts to see everyone's availability at once.
Review the conflict indicators that appear next to each person's name.
Red indicators show hard conflicts (the person is already booked), while yellow indicators show soft conflicts (tentative commitments).
Click on the conflict indicator to view details about the conflicting appointment or schedule item.
Open the scheduling assistant by clicking "View Availability" to find alternative times.
Select a different time slot where fewer or no conflicts exist.
Adding a customer with a hard conflict will prevent you from saving the appointment until you resolve the conflict.
Consider removing conflicted attendees if you cannot find a suitable alternative time.
Click "Save" to confirm your changes once all conflicts are resolved.
Troubleshooting
If you cannot save your appointment changes:
Verify that no customers have hard conflicts (red indicators)
If the scheduling assistant shows conflicts but you know the person is available, ask them to check their calendar for outdated entries
For mobile app conflicts that don't appear on web, refresh your app or try using the web interface
Check if the conflict is with a partner event appointment, which may require special handling
Related links
How to check people availability
How to use the scheduling assistant for finding available times