How to configure the onboarding sequence for attendees
How to configure the onboarding sequence for attendees
Configure the Onboarding Sequence for Attendees
The Onboarding feature in Cadence allows you to determine what information attendees must provide when they first access your event. Adding video content to your onboarding process provides an engaging way to welcome attendees and share important information through the Onboarding menu's Video tab.
When to use
When creating a welcoming introduction for your event
When you want to provide visual instructions for attendees
When delivering important event information in an engaging format
When personalizing the onboarding experience with branded content
Before you start
You must have System Administrator or Event Manager permissions to modify onboarding settings.
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Select "Onboarding" from the left sidebar menu.
Click on the "Video" tab at the top of the page.
The Video tab is separate from the Fields, Settings, Welcome, and Terms & Conditions tabs.
Enter a header for your video in the "Header Text" field.
Click the "Video Material" dropdown menu.
Select an existing video from your materials library or upload a new one.
Video materials added via embedded code, YouTube or Vimeo URL are not supported on mobile apps for playback within onboarding.
Upload your video file if adding a new video.
For optimal performance, keep your video under 100MB and in MP4 format.
Enable HLS for smoother video playback if you have an @eventcadence.com account.
Preview your video to ensure it plays correctly.
Click "Save" to apply your changes.
Test the video by resetting onboarding for a test user account.
Troubleshooting
If your video doesn't play smoothly on mobile devices:
Ensure your video file is properly compressed (under 100MB)
Check that you've enabled HLS if you have an @eventcadence.com account
Verify you've uploaded the video directly rather than using an embedded link