Badge scanning streamlines the check-in process by allowing event staff to quickly verify attendees by scanning QR codes on their badges. This feature is particularly useful for large events where manual check-in would be time-consuming and prone to errors.
When to use
At conferences or congresses where attendees have physical badges with QR codes
When you need to track attendance accurately and efficiently
For events requiring signature capture along with check-in verification
When managing multiple check-in stations with different staff members
Before you start
You must have Admin or Event Manager permissions to configure badge scanning settings. System Administrator permissions are required to modify the Event License Type if badge scanning is not available.
How to do it
Log in to your Cadence account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Event Check-In" in the submenu.
Select the "Settings" tab at the top of the page.
Toggle "Enable Attendee Check-In" to turn on the feature if not already enabled.
Badge scanning requires the check-in feature to be enabled first.
Scroll down to the "Check-In Options" section.
Toggle "Enable Badge Scan Check-in" to activate badge scanning.
This option is recommended only if attendees will have badges with scannable QR codes.
Consider enabling "Enable Signature Capture Check-in" if you need attendees to provide signatures during check-in.
Select "Only Require Signature for Customers" if you want to limit signature collection to customer attendees only.
When both options are enabled, staff can scan badges and collect signatures in one workflow.
Click "Save" to apply your settings.
Open the Cadence mobile app on your device to perform badge scanning.
Navigate to the "Event Check-In" section in the app.
Tap the scan icon to activate your device's camera.
Position the camera to capture the QR code on the attendee's badge.
Hold the device 4-6 inches from the badge in a well-lit area for best scanning results.
Confirm the attendee's information when it appears on screen.
Complete any additional required steps, such as signature capture if enabled.
Troubleshooting
If scanning fails repeatedly, ensure your device has camera permissions enabled for the Cadence app, check for adequate lighting, and make sure the QR code is not damaged or obscured.