How to manage rooms at the account level versus event level
How to manage rooms at the account level versus event level
Manage Rooms at the Account Level Versus Event Level
The Rooms menu in Cadence allows you to configure meeting spaces at both the account and event levels. Through the Rooms Menu › Settings section, you can understand the relationship between account-level and event-level room configurations, ensuring consistent room management across your organization while allowing for event-specific customizations when needed.
When to use
When setting up standardized rooms across multiple events
When you need to understand which room settings are inherited from the account level
When determining whether to configure rooms at the account or event level
When managing room visibility and availability across your organization
Before you start
You must have System Administrator permissions to manage account-level rooms. Event Managers can only manage event-level rooms. Required fields are marked with an asterisk (*).
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Click on "Event Setup" in the left sidebar menu.
Select "Rooms" from the dropdown menu.
Review the main Rooms interface which displays all available rooms.
Rooms created at the account level will automatically appear in all events but cannot be edited at the event level.
Identify account-level rooms by looking for a lock icon next to the room name.
Account-level rooms typically have standardized naming conventions and are used across multiple events.
Click the "Settings" tab at the top of the page to access room configuration options.
Choose a sort order for rooms from the "Sort By" dropdown:
Alphabetical Order (default)
Custom Order
Select "Custom Order" if you want to manually arrange rooms in a specific sequence.
Use the drag handles (six dots) to reorder both account-level and event-level rooms when Custom Order is selected.
While you can reorder account-level rooms within an event, you cannot modify their details or availability settings.
Click "Save" to apply your settings changes.
To manage account-level rooms, navigate to the Account Management section:
Click on "Account" in the top navigation
Select "Room Management" from the dropdown menu
Create or edit account-level rooms that will be available across all events.
Use account-level rooms for standard meeting spaces that are consistently used across events, such as corporate headquarters rooms.
Return to your event to create event-specific rooms that are only needed for this particular event.
Click the blue "+" button to add a new event-level room.
Event-level rooms will only be visible in the specific event where they were created.
Troubleshooting
If account-level rooms are not appearing in your event, verify that:
You have System Administrator permissions
The rooms are not set to "Company Level Use Only" in account settings
The event license type supports account-level room inheritance